ALEXANDRIA: We understand that students have varying schedules which is why we offer X Factor Registration through the City of Alexandria. With X Factor Flex Registration students are able to hop from class to class Flexibly without commitment to one particular class. For further details on X Factor Flex Registration please visit our "Flexible Classes" page. Flex Registration expires at the end of each session. If class is cancelled due to weather or facility closing, yes, we will provide a make-up day for our students. Students will be notified via email of class make-ups. If you have any questions please contact us by emailing info@xfactor4fitness.com.

ARLINGTON: We understand that students have varying schedules, however, at this time we are not able to provide make-up classes within a session due to a student's personal scheduling conflicts. This is due to consistent full enrollment in our classes. Having students drop in to full classes create overflow/overcrowding issues. We are sorry for any inconveniences. We are trying to accommodate all of our students as well as keep it fair for those that have registered for a class they are able to attend. We offer drop-in options through our Alexandria classes which is a way to accommodate your schedule if you happen to miss a class. We also offer free classes/events throughout the year. If this does not work for you or if know that you will be missing more than one day in a session, Arlington County can transfer your registration to a different Arlington class offered through X Factor. If this is the case, please contact:

PRCR Registration Office -3700
S. Four Mile Run Drive (entrance is on Nelson Street) Arlington, VA 22206

Email: registration@arlingtonva.us
Telephone: (703)228-4747

If class is cancelled due to weather or facility closing, yes, we will provide a make-up day for our students. Students will be notified via email of class make-ups. If you have any questions please contact us by emailing info@xfactor4fitness.com.

• We are NOT responsible for missed classes due to a student's personal scheduling conflicts.
• Refunds can only be requested through X Factor via email registration@xfactor4fitness.com
• Refunds shall be considered on a case by case basis.
• Payments are non-refundable after 30 days of purchase.
• Purchased classes expire at the end of each session. These will NOT carry over to the following session.
• We understand that students have varying schedules which is why we offer flexible class packages through the Alexandria classes only. You are not committed to a full session but rather the amount of classes purchased.

• Refunds can only be requested through the Registration Office at 703-228-4747.
• Full refunds for PRCR classes will be made automatically when classes are canceled by PRCR due to insufficient enrollment or other unforeseen reasons, or upon request when schedule or location changes made by PRCR prohibit or limit your attendance.
• Refunds for medical reasons must be accompanied by a physician’s note and shall be considered on a case by case basis.
• Customers who request a refund prior to the start of the second class for any reason other than those stated above will receive a full refund within 30 days of request minus a $20 service charge.
• Credit card charges will be refunded directly to the credit card.
• No refunds or credits after the second class has started.
• No refunds or credits if a customer is unable to attend a one-session class or workshop.

• X Factor reserves the right to cancel any class due to low enrollment. Enrolled students will receive the option of transferring their payment to another course or will receive a refund.
• In the event that an instructor must cancel a class for personal or non-weather related reasons and is unable to find a substitute, the instructor will either offer a make up class before the start of the next session or will extend classes to make up the time.

• A good rule of thumb: If the city in which you take classes closes their school system for that day, class is canceled. There is some room during the end of the session for make ups, however, if there are more days to make up than we can accommodate for, or our team is not able to teach during the make up week, students will receive a refund for the missed class.
• Students will be notified either by email or phone when this occurs. Please make sure that the email provided to us (through your registration) is accurate. For further information, click on the following link for our Inclement Weather Policy.

• X Factor is not responsible for lost, stolen, or damaged personal property.
• X Factor and its instructors are not liable for any injuries sustained during the class or on premises of class location.
• X Factor reserves the right to bar any person from class premises based on disruptive behavior and/or at management or instructor discretion.

• Students are responsible for checking email or other announcement modes (as informed by the instructor) to stay abreast of course changes, holidays, or other pertinent information.
• Email is the primary mode of communication for X Factor staff. Please add the following contacts to your email safe list (info@xfactor4fitness.com). Check your Spam folder if you have been missing messages. Students with .gov or any agency email accounts often have this issue.
• X Factor reserves the right to have substitute teachers for classes.

• No food or drink other than water is allowed in the recreational facility classrooms.
• Non-participants can observe a class, as long as they are not disruptive to the students. X Factor reserves the right to bar any person from class premises based on disruptive behavior and/or at management or instructor discretion. Parents and visitors can also wait in the waiting room or attend free classes or drop-in classes at the drop-in rate.
• Kids under the age of 14 are NOT ALLOWED in classes offering Zumba or Zumba Toning. Kids under the age of 18 are NOT permitted in Flirty Girl Fitness classes.

• Adults should wear comfortable, workout clothing. Basically "work out gear." Good comfortable sneakers are very helpful.
• Do not dance in socks as it is easy to slip and get hurt.